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Helpline no. 0129-4259000

Helpline no. 0129-4259000


Dr. Rajat Gera

p4Qualification-B.Tech., PGDRM –    PhD, PGDRM, B.Tech

Designation-Professor & Head –  Professor 

Special Interests & Broad Duties-Service quality, E-learning, Corporate Reputation, Structural Equation Modeling, Customer satisfaction, Value ,Customer Loyalty and e -Commerce

Previous Employment-Professor & HOD, ApeejaySatya University, Galogotia University,  Asia Pacific Institute of Management; Institute of Management & Technology, Ghaziabad, IMT Ghaziabad, Fore School of Management, IIT Roorkee (Guest Faculty)

Achievement & Awards – 

  • Associate Fellow-Euro Med Academy of Business, 2013-2014, Euro Med Research Institute, Greece.
  • Third ranked case in Case competition by Aditya Birla centre , London business school, 2010. (Gera, R., “Quatrro BPO Solutions: Developing Outsourcing Solutions Innovatively”)
  • Guest faculty under Erasmus Mundus scholarship for “Purchase Management: An SCM approach (11th July -30th July, 2011 at Asian School of Business Studies, Fontys University, Netherlands)

Brief Profile – 

Dr Rajat Gera has over 16 years academic experience of Teaching, Research, Training and Consultancy in leading Business Schools and Institutions of India and abroad. He has over 36 International and National publications and is the author of two books. He has authored cases which have been published by Richard Ivey Business School and (available at Harvard Business School Publishing) and London Business School, UK. He is visiting faculty for “Centre for Marketing”, Asian Minor studies, Fontys University, Eindhoven, Netherlands, under the Erasmus Mundus scholarship program of European Commission and at ISS KIMEP, Almaty, Kazakhstan.. He has been associated with Management development programs for BP,BHEL, BEL, NTPC, ONGC, Airtel, Vodaphone, and various other organizations of repute. His areas of research interest are modeling the linkages of service quality with behavioral intentions, e-service quality, service quality structure and measurement, e-learning and corporate reputation.



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