Grievance Redressal Portal – MRU

Steps to raise any type of Grievance on ERP portal:

1. Go to ERP Portal.
2. Enter the ERP login id and password.
3. Clicks on the Grievances module, Select the nature of Grievance (For E.g. – Issues related to Academics, Accounts, Gender Harassment, Library etc), define a title and describes the Grievance in detail, and Click on Save.
4. The grievance number will be generated on the portal for future reference. Mail will be sent to both the applicant and the concerned authority with a Grievance number.
5. The grievance will be reflected on the ERP Portal of the competent authority and accordingly, the competent authorities will take an appropriate decision.
6. Decision will be communicated to the applicant through his portal and an E-Mail, he can check the last response/comment updated by the concerned authority and the status (Open/ In progress/ completed) for each Grievance.

*Above Facility is open for Students /Teaching Staff Both.